Returns and Exchanges

Thank you for choosing Cantex Design Studio for your custom-made products. We take pride in crafting unique items tailored to your specifications and hope you are delighted with your purchase.

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Our Commitment to Quality

Every product we create is meticulously crafted to meet your individual preferences. Due to the personalized nature of our offerings, we regret that we cannot offer returns on any orders once they have been placed.

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Resolving Issues and Ensuring Satisfaction

Your satisfaction is of utmost importance to us. If, for any reason, you encounter a problem with your product or if it does not meet your expectations, please do not hesitate to contact our customer service team at support@cantexdesignstudio.com. We are committed to working with you to resolve any issues promptly and to the best of our ability.

Possible Resolution Options

• Product Adjustments: We will consider any necessary adjustments or modifications to your product to ensure it meets your expectations. This may include alterations to the design, size, or other relevant specifications.

• Remakes: In some cases, if the product does not conform to your original order due to an error on our part, we may offer a remake of the product at no additional cost.

• Store Credit: Depending on the circumstances, we may offer store credit that can be applied towards a future purchase with us.

 

Contacting Us

To initiate the process of addressing any concerns or issues with your order, please reach out to our customer service team at support@cantexdesignstudio.com. When contacting us, please provide your order number and a clear description of the issue you are experiencing.